Refund Policy
1. Introduction
Welcome to our Game Refund Policy. At HARSHUBH INFORMATION TECHNOLOGY PRIVATE LIMITED, we strive to ensure satisfaction with every purchase. This policy outlines the conditions under which customers may be eligible for a refund for games purchased through our platforms.
2. Scope
This refund policy applies exclusively to games purchased directly from HARSHUBH INFORMATION TECHNOLOGY PRIVATE LIMITED via our website, gaming console, or authorized retailers.
3. Refund Eligibility
3.1 Time Frame: Customers are eligible to request a refund within 14 days of purchase.
3.2 Game Play Limit: Refunds may only be requested if the game has been played for less than 2 hours across all accounts.
3.3 Condition: Games must not be modified, damaged, or used in a way that breaches the terms of service or user agreement.
4. Non-Refundable Circumstances
Games are not eligible for a refund under the following circumstances:
Purchased more than 14 days prior.
Played for over 2 hours.
Received as a gift or promotional award.
Purchased from unauthorized third parties.
5. Process for Requesting a Refund
To initiate a refund, please follow the steps below:
Log in to your account.
Navigate to your purchase history.
Select the game you wish to refund.
Click on the “Request a Refund” link and follow the instructions provided.
Please provide a valid reason for the refund request. All requests are subject to verification and approval.
6. Refund Method
Refunds will be processed using the original method of payment whenever possible. If that method is unavailable, we will contact you to arrange an alternative method.
7. Exceptions
Customers who experience technical difficulties, which are verifiable and acknowledged as faults of our product, may be eligible for a refund beyond the standard terms provided.
8. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
For questions regarding our refund policy, please contact our customer service team at [Email: communication@harshubhinfotech.com].
